MERCILIA / DOCUMENT

Privacy Policy

Effective date: 27 September 2026

Who we are

Mercilia is operated by Hive Technology Consultancy Co., a Kuwaiti Single Person Company, Commercial Registration No. 473317, Commercial Licence No. 2023/4678 (“Hive”, “we”, “us”, or “our”). Contact: contact@mercilia.app · https://mercilia.app.

What this policy covers

This policy applies to Mercilia on Android and iOS (“the apps”) and to our website, mercilia.app. Where platform or version-specific behaviour differs, we identify that difference in the relevant section.

An app version released before this policy, such as the current iOS app, may still show an earlier version of our privacy policy on its own screen. This policy, as published on our website, is the current version.

The apps

The apps have no Mercilia user accounts, no sign-in and no in-app advertising. We haven’t added analytics or crash-reporting tools to them, and your practice data isn’t sent to us. Your flows, settings, preferences and other practice-related information stay primarily on your device. The sections below explain what does leave it.

What the apps keep on your device

  • Your settings and practice preferences, such as sounds, breath ritual and pose durations.
  • Flows you create, and your favourites.
  • Your onboarding answers.
  • How many free “Mercilia Recommends” sessions you’ve used, and whether you’ve started that free trial.
  • A record of your Premium access:
    • Android app, from version 1.28.0: the Mercilia purchases that Google Play reports for your Google account (product, status, purchase references and when they were last checked). This keeps Premium working offline for a limited time.
    • iOS app and earlier Android versions: a Premium setting.
  • Android app, from version 1.28.0: a small log of app errors. The app never sends it anywhere.
  • Android app: temporary copies of built-in sounds, made while they play.

Purchases and payments

Google Play (Android) and Apple (iOS) process payments and collect your payment details, such as your card number, directly. We never receive your card number or other payment credentials.

The apps check your Premium access with the store. They ask which Mercilia purchases your store account owns (product, status and a purchase reference) and use that only to unlock Premium. Purchases belong to the store account used to make them. To restore Premium on another device, sign in to the store with that account and use Restore Purchases in the app.

We may receive store and order information that we need for support, refunds and purchase administration. For example, Google Play gives us records of Mercilia orders, such as the item bought, its cost, any taxes and fees, and the order’s history, and Google Play Console lets us look up an order by its order number or the buyer’s full email address.

Google Play Billing diagnostics (Android app)

The Android app includes Google Play Billing Library, which Google provides to handle purchases. Google states that the library logs “API usage (such as success and failure) and service connection issues”. Google says this information is used “to improve the performance of the Play Billing Library and provide better support for errors.”

In our testing of Android version 1.28.0, the app sent a request to Google’s logging service shortly after it started, before any purchase was made. The Google component that sent it is in the app only because Google Play Billing Library includes it, so we believe the request comes from that library. The request is encrypted, and we didn’t inspect its contents. We don’t receive this data, and the Google documentation we reviewed doesn’t say exactly what it contains. We’ve asked Google for more detail.

Links

The apps show our privacy policy and Terms of Use on their own screens. The links on the App Info screen open this policy and our Terms on our website, in your browser. From Android version 1.28.0, “Manage Subscription” opens Google Play’s subscriptions page, in the Play Store app or your browser.

Our website is covered by this policy (see “Our website”). Google’s own privacy terms apply to Google Play.

Device backups

If backup is turned on, your device’s backup can include Mercilia’s settings, flows and onboarding answers.

  • Android: backups are stored with your Google account. Android keeps only the most recent backup for the app and replaces it at the next backup, usually about once a day. From version 1.28.0, the Android app leaves its Premium record and error log out of backups, so Premium is checked with Google Play again on a new or restored device. Earlier Android versions can include their Premium setting in backups.
  • iOS: iCloud or computer backups can include the iOS app’s data, including its Premium setting.

Support email

If you email us at contact@mercilia.app, we receive your message, your email address and anything you include. We use them only to handle your request. The mailbox is hosted by Microsoft 365, which stores these messages for us and may store them outside your country.

We delete support correspondence from our mailbox within four calendar months after your request is resolved. Microsoft 365 may keep deleted messages in recoverable storage for a further period, depending on the mailbox’s retention and hold settings, before they’re permanently removed. We keep correspondence longer only where it’s necessary for a legal claim or a legal obligation. When we do, we record the reason and review it.

This applies to support email only. Google Play’s order records are kept by Google in Google Play Console and aren’t covered by it (see “Purchases and payments”).

Deleting your data

Android app, from version 1.28.0: Settings → Reset app data deletes these from your device:

  • your settings and preferences;
  • your flows and favourites;
  • your onboarding answers;
  • the free-session count;
  • the Premium record;
  • the error log.

It keeps one setting that records that the free “Mercilia Recommends” trial has been started. It doesn’t remove temporary copies of built-in sounds, or files Android keeps so the app can run. The Premium record is created again the next time the app checks Google Play.

iOS app and earlier Android versions: Settings → Delete Account. The name is left over from an earlier design; there are no accounts. It clears the app’s settings on your device, except the record that the free trial was started. The next time the app starts, it asks the store to restore eligible purchases. Premium comes back only if the store responds and confirms a purchase made with the account signed in to the store on the device.

Both apps:

  • Uninstalling deletes everything the app keeps on your device.
  • Resetting, deleting or uninstalling doesn’t delete backups made earlier (see “Device backups”).
  • None of these cancels a subscription, and your purchases stay with your store account. Manage subscriptions in Google Play or in your Apple Account settings.

Our website

The website is separate from the apps, and the apps don’t load its tools. It uses:

  • Site Kit by Google, a WordPress plugin, which places:
    • a Google tag that sends visit measurements to Google Analytics;
    • a Google Ads tag;
    • Google Tag Manager;
  • scripts that our website host, GoDaddy, adds to the site. They send GoDaddy the pages you visit and the page you came from, with visitor and visit identifiers stored in cookies, and they measure how quickly pages load.

These tools can use cookies or similar technologies to measure visits and advertising. The website currently has no forms for entering information. You can block or delete cookies in your browser settings.

Children

Mercilia isn’t directed to children under 13.

Health

Mercilia offers movement and breathing guidance, not medical advice. Consult a qualified professional before starting a new practice.

Your rights

Because the apps keep your data on your device, you control it directly (see “Deleting your data”). You may also have rights over information we hold about you, such as your support emails, under the law that applies to you, for example to access, correct or delete it. Send any request to contact@mercilia.app; we may ask you to confirm your identity. Depending on where you live, you may also be able to complain to a data-protection authority.

Changes

We’ll update this policy when the apps or the website change, and show the effective date of the latest version at the top.

Contact

Hive Technology Consultancy Co. · contact@mercilia.app · https://mercilia.app